Webhooks Troubleshooting & Common Errors

Written By Cold Navigator

Last updated About 2 months ago

If your webhooks are not working as expected, this guide will help you identify and fix common issues.

Common Issues

  1. Endpoint Not Responding Your server must return:

• 200 OK

If not, the webhook will be considered failed.

  1. Incorrect Endpoint URL Make sure:

• URL is correct
• HTTPS is enabled
• Endpoint is publicly accessible

  1. Events Not Triggering Check:

• Selected events
• Campaign activity
• Webhook activation status

  1. Data Not Processed
    Even if webhook arrives, your system may fail to process it.

Check:

• Backend logic
• JSON parsing
• Database integration

Debugging Steps

• Check server logs
• Use tools like RequestBin / Webhook.site
• Validate JSON payload
• Re-trigger events

Advanced Tips

• Implement retry logic
• Store failed events
• Monitor webhook failures
• Use alerts for downtime